The City of Seattle was named a winner in the seventh annual Smart Cities North America Award (SCNAA) in the category of Digital Equity and Accessibility. Seattle was recognized for its inclusive design initiatives on public-facing digital experiences.
The Seattle.gov website includes a number of “topic pages” that aggregate and surface content from various locations throughout the website in an effort to help our visitors find information quickly and easily. Assistance and Discounts is the latest topic page created in the human-centered navigation of the website. Content existed… [ Keep reading ]
The City of Seattle’s Digital Engagement User Experience (UX) team maintains the Digital Style Guide for City employees who create digital content, such as web pages, blog posts, social media, and more. This resource turned five years old this year and my, how it’s grown! Over its lifetime, UX leads… [ Keep reading ]
Introduction Have you ever tried to pay your utility bill or find a permit by browsing the City website? It may not be intuitive if you don’t know our organizational structure and now you don’t have to. Looking back to late 2019 and early 2020, our web analytics showed global navigation was being… [ Keep reading ]
In early November, several City employees attended the Code for America Summit in Oakland, California. There were three representatives from Seattle IT (CTO Michael Mattmiller, Director of Applications Tara Duckworth, and myself, Civic Technology Advocate Candace Faber). We were joined by four members of the Mayor’s Innovation Team (Tina Walha,… [ Keep reading ]
