Seattle’s Approach to Digital Content
June 30, 2025
Good content strategy makes a government digital experience easy and inclusive.
City of Seattle wins national recognition for work in digital equity and accessibility
April 2, 2024
The City of Seattle was named a winner in the seventh annual Smart Cities North America Award (SCNAA) in the category of Digital Equity and Accessibility. Seattle was recognized for its inclusive design initiatives on public-facing digital experiences.
Redesigning and Standardizing Information About Government Assistance
March 15, 2024
The Seattle.gov website includes a number of “topic pages” that aggregate and surface content from various locations throughout the website in an effort to help our visitors find information quickly and easily. Assistance and Discounts is the latest topic page created in the human-centered navigation of the website. Content existed… [ Keep reading ]
A Human-Centered Digital Style Guide
March 8, 2024
The City of Seattle’s Digital Engagement User Experience (UX) team maintains the Digital Style Guide for City employees who create digital content, such as web pages, blog posts, social media, and more. This resource turned five years old this year and my, how it’s grown! Over its lifetime, UX leads… [ Keep reading ]
A transparent look into Seattle’s digital accessibility practices
August 29, 2023
The Seattle.gov website is the gateway to digital interactions with the City of Seattle. The Digital Engagement Team developed the website’s About Our Digital Properties section to provide transparency into City practices. We display analytics about the website and explain the City’s approach to all public-facing web applications. The goal… [ Keep reading ]
Digital Engagement team wins a Government Experience Award
September 28, 2021
As the onslaught of snow dumped on Seattle earlier this year, there was a new resource residents could turn to. The Winter Storm Response website developed by Seattle IT’s Digital Engagement team provided all the information residents needed to navigate the storm. Launched in late 2020, the new site was… [ Keep reading ]
Big improvements to Seattle.gov navigation central pages coming soon
August 13, 2021
Introduction Have you ever tried to pay your utility bill or find a permit by browsing the City website? It may not be intuitive if you don’t know our organizational structure and now you don’t have to. Looking back to late 2019 and early 2020, our web analytics showed global navigation was being… [ Keep reading ]