During the week of May 7-11, 2018, Seattle Information Technology joined 300 affiliated organizations in 38 states for a nationwide online event to recognize Digital Inclusion Week. The purpose is to amplify the message that all individuals and communities, including the most disadvantaged, need equitable access to use the internet. We know digital inclusion requires intentional strategies and investments to reduce and eliminate historical, institutional, and structural barriers to access and use technology. The work to attain these goals is outlined in the City’s Digital Equity Initiative.

During this week we have used social media to amplify the message of digital inclusion week:

Our Twitter handle came alive with the faces of Seattle IT staff who are passionate about #DigitalEquityIs

• Our Facebook page also helped call attention to the importance of digital equity

We were honored to have Seattle Mayor Jenny Durkan write a guest post on our Tech Talk blog where she talked about Seattle’s long history of leading the way on digital innovation. She also humbly acknowledged that not everyone in our city has benefitted from the technological revolution. She discussed the challenges for many of finding a job online, having access to the internet, or helping their children with online homework when access to the internet, technology, and devices are a challenge. She also highlighted the City’s efforts to close the digital divide in Seattle.

Community Technology Manager Chance Hunt blogged about the problem of being “Under Connected.” Although 93% of Seattleites have the internet, not all have strong data or speed. Some have cost barriers, insufficient devices, and don’t have the tech support. The post outlined solutions and the work Seattle is doing to improve digital equity.

It’s been an enjoyable and successful week. We were happy to highlight our Seattle IT employees and share their feelings on digital equity. We look forward sharing even more next year!

To sign up for future announcements on about our Digital Equity program, join our listserv featured on our Digital Equity page.

Guest blog by Community Technology Manager Chance Hunt

*under-connected = limited data or speed, cost barriers, or insufficient devices, tech support or skills

It’s Digital Inclusion Week! Every Seattle resident should have the technologies they need to participate fully in society. Whether they are looking for a job, connecting to family and friends, doing homework, or accessing government services.

According to the 2016 American Communities Survey 93% of Seattle residents have internet at home. However, this does not mean that all residents can afford a level of access or online speeds that meet their needs. Fully 7%, or 50,000 residents, either have no internet connection at home at all or are reliant on cell phone data plans to get online. Taken together, we are seeing a situation where Seattle residents are “under-connected.”

National studies have found a link between home broadband internet adoption and educational success, greater household income, and improved access to government and health resources. This is especially true for vulnerable populations including low-income residents, limited-English speakers, seniors and people with disabilities.

Low-income people are more likely to use a smart phone to create resume and cover letter. These “smartphone only” job seekers report problems entering a large amount of text on their smartphone while searching for a job. They also say they have problems submitting required files or other supporting documents needed to apply for a job

Many low-income parents with home internet access report that their connection is too slow to do the things they wish to do online, especially homework requiring streaming. Households that share a single computer or had their internet cut off due to non-payment puts their students at a disadvantage.

Solutions to address these issues are being found right here in Seattle. In 2017, City of Seattle investments, coupled with private and non-profit support, resulted in:

• Over 1.9 Million people accessed public Wi-Fi connections at 27 libraries, 29 community centers and other public buildings
• Broadband internet for non-profit organizations: 314 community sites received free cable broadband service through Comcast and Wave Broadband (valued at $376K)
• 2,922 residents received digital skills training through City of Seattle investments in community organizations.
• 6,584 internet “hot spots” were checked out from The Seattle Public LibrarySo, as we celebrate Digital Inclusion Week in 2018, we will continue to seek out solutions to get everyone online in Seattle. Working together as a community we will get people connected, get them the computer devices they need, and offer support for the skills necessary to be successful in life.

Guest Blog Post by Mayor Jenny A. Durkan

Seattle has always been the city that invents the future. We have a long history of leading the way on digital innovation, from the personal computing revolution, to e-commerce and the cloud. For so long, we have re-built, re-invented and re-imagined the digital future.

But not everyone in Seattle has benefitted equally from the technological revolution. Imagine not being able to find a job, not because you weren’t a skilled worker, but because you simply didn’t have access to the internet to post your resume online. Or if you couldn’t help your fifth grader with her history report, all because you depend on public Wi-Fi and the library is closed. Or if you couldn’t find affordable housing, with no computer access to complete a rental application.

Sounds hard to imagine in our city – home to tech giants with household names and one of the most “plugged in” communities – but this is a fact many of our residents face every day.

And it’s a fact I believe we need to change.

May 7 through 11, marks national Digital Inclusion Week. We are joining with other cities across the country to shed light on the work being done to make sure all Americans have access to the technology needed to succeed in our fast moving, technology savvy world. With the #digitalequityis, we’re holding this conversation across all platforms.

Digital equity is essential in our society.

Many of us might not even think about how difficult it can be to function without access to technology until we don’t have it. We get frustrated when we can’t access a connection to check email, social media, or stream a video. For some, this is an everyday reality. Seven percent of Seattle residents don’t have internet at home, are “under-connected,” meaning their internet access is slow, drops out, buffers, or have only one computer internet access for their family’s needs. Seven percent might seem low to you – but that number translates to nearly 50,000 Seattle residents according to the American Community Survey. I think it’s seven percent too many.

Working to achieve digital equity is one way that we can help close the opportunity gap for low income families and communities of color. Many of these “under-connected” homes are in lower income neighborhoods. As a 2015 Pew Research Center report noted, those families are more likely to struggle finding jobs as they face challenges filling out forms and submitting resumes on their phones. For those parents whose only access is on their phones, many hit their data limit quickly while helping kids with online homework. Or worse, their phones are disconnected because they can’t pay their bills.

It’s these digital inequity challenges that vulnerable populations are facing on a daily basis.  This includes low-income residents, seniors, people with disabilities and residents with limited-English skills.

In Seattle, we’re working diligently to close the digital divide. Together with investors and providers, we’re connecting the community. With programs such as Wi-Fi devices for homeless residents, or ConnectHome, which provides public housing families with refurbished computer and internet access, or the Technology Matching Fund program, which supports non-profits teaching digital skills and equipping residents, we can help eliminate that high number of seven percent. In Seattle, we have more than 300 community sites that receive free broadband service through our partnerships with Comcast and Wave Broadband. The City also offers free Wi-Fi at all libraries, community centers and public buildings.

But we can’t do it alone. We must continue building partnerships and a community that cares enough to eliminate the inequities that challenge us as a City. By working towards true digital equity, we can make Seattle a more affordable, inclusive and welcoming place for all.

Congratulations to the Seattle Channel for receiving a dozen Northwest Regional Emmy Award nominations! The municipal TV station that is part of Seattle IT got the news Friday from the National Academy of Television Arts & Sciences. The awards highlight the diverse group of the channel’s shows:

• The arts program Art Zone with Nancy Guppy;
• The public-affairs program City Inside/Out
• The magazine show CityStream
• The lessons in civic power show Citizen University TV

The nominations came in several categories including arts and entertainment, health and science, public affairs, politics/government, and editing and reporting.

Seattle Channel’s Interim General Manager Shannon Gee was pleased the channel was recognized for its commitment to quality journalism. “These nominations underscore the role of the station’s in-depth coverage designed to help residents stay informed, engaged and connected to their changing city. I applaud our talented team for its dedication to excellence in local programming,” said Gee.

Here is a full list of the nominations:

Environmental – Feature/Segment
Nube 9: Ian Devier, producer/photographer/editor

Arts/Entertainment – Feature/Segment
Humaira Abid: Christopher Barnes, producer/photographer/editor

Arts/Entertainment – Program/Special
Art Zone with Nancy Guppy: For the Love of Vinyl: Nancy Guppy, host/senior producer; Sheila Mullen, producer; Vincent Pierce, director/photographer; Peggy Lycett, editor

Health/Science – Feature/Segment
KO Parkinson’s: Randy Eng, producer/photographer/editor

Health/Science – Program Special
CityStream: Mobile Dentistry & Music Therapy: Norm Ohashi, senior producer; Ian Devier, producer/photographer/editor; Randy Eng, producer/photographer/editor; Mona Locke, host/reporter; Shannon Gee, executive producer

Informational/Instructional – Feature/Segment
From Syria to Seattle: Josephine Cheng, reporter/producer, Brett Whitney, photographer/editor

Public/Current/Community Affairs – Feature/Segment
Rapid Entry Rescue Swimmers: Ian Devier, producer/photographer/editor

Public/Current/Community Affairs – Program Special
City Inside/Out: Safe Injection Sites?: Susan Han, senior producer;  Brian Callanan, host/producer; Matt Peterson, photographer/editor

Washington, DC – Today, the Future of Privacy Forum released its City of Seattle Open Data Risk Assessment. The Assessment provides tools and guidance to the City of Seattle and other municipalities navigating the complex policy, operational, technical, organizational, and ethical standards that support privacy-protective open data programs.

“Although there is a growing body of research on open data privacy, open data managers and departmental data owners need to be able to employ a standardized methodology for assessing the privacy risks and benefits of particular datasets,” said Kelsey Finch, FPF Policy Counsel and lead author of the Assessment.

“The City of Seattle made the decision to be ‘Open by Preference,’ making it possible for problem solvers outside of government to help us find solutions to civic challenges and improve our community’s quality of life. At the same time, we must honor the privacy of those reflected in our data. We are proud to have partnered with the Future of Privacy Forum on this effort to make sure we can both open our data and maintain the public’s trust in how we collect and use their data,” said Michael Mattmiller, Chief Technology Officer, City of Seattle.

To address inherent privacy risks in the open data landscape, the Assessment includes a Model Open Data Benefit-Risk Analysis, which evaluates the types of data contained in a proposed open dataset, the potential benefits – and concomitant risks – of releasing the dataset publicly, and strategies for effective de-identification and risk mitigation. This holistic assessment guides city officials to determine whether to release the dataset openly, in a limited access environment, or to withhold it from publication (absent countervailing public policy considerations).

“By optimizing its internal processes and procedures, developing and investing in advanced statistical disclosure control strategies, and following a flexible, risk-based assessment process, the City of Seattle – and other municipalities nationwide – can build mature open data programs that maximize the utility and openness of civic data while minimizing privacy risks to individuals and addressing community concerns about ethical challenges, fairness, and equity,” Finch said.

“The City of Seattle is very grateful to the Future of Privacy Forum for their comprehensive privacy risk assessment of our open data program, and for providing a framework within which we can enhance our existing privacy protections when releasing open data to the public,” said David Doyle, Open Data Manager, City of Seattle. “We are excited to be continually improving our open data program maturity levels where needed, and to continue to act as a role model for other municipal governments when mitigating for privacy risk during the process of releasing open data.”

FPF found that the City of Seattle Open Data Program has developed and managed robust and innovative policies around data quality, public engagement, and transparency. Specifically:

• The City of Seattle is a national leader in privacy program management.
• The Seattle Open Data Program has developed and managed robust and innovative policies around data quality, public engagement, and transparency.
• The Seattle Open Data Program is working to enhance its policies and procedures for consistently assessing the benefits and risks of releasing particular datasets and for assessing and mitigating re-identification risks in open data.

Currently, both Seattle’s Open Data and Privacy programs are already collaborating on a number of initiatives related to recommendations called out in the report. Additionally, the programs are also implementing an updated internal process for reviewing new open datasets for privacy risks based on the Model Open Data Benefit Risk Analysis framework. The City of Seattle is committed to this work as part of the 2018 Open Data Plan. In the coming weeks, both Open Data and Privacy programs will assess what additional recommendations to commit to addressing in 2018 and beyond.

“The City of Seattle is one of the most innovative cities in the country, with an engaged and civic-minded citizenry, active urban leadership, and a technologically sophisticated business community,” said Finch. “By continuing to complement its growing Open Data Program with robust privacy protections and policies, the City of Seattle will be able to fulfill that program’s goals, supporting civic innovation while protecting individual privacy.”

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The Future of Privacy Forum (FPF) is a non-profit organization that serves as a catalyst for privacy leadership and scholarship, advancing principled data practices in support of emerging technologies. Learn more about FPF by visiting www.fpf.org.