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Seattle Information Technology

City of Seattle invests $320,000 to improve digital literacy, access to technology

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Eleven Technology Matching Fund recipients aim to close digital divide

The Seattle City Council approved $320,000 in funding for community-led projects that increase digital literacy. The Technology Matching Fund grants were awarded to 11 projects that will reach an estimated 3,000 residents, increasing their access to technology and digital skills training.

“Access to technology and digital literacy is an equity issue. Important tasks like applying for jobs, finding healthcare, accessing childcare, and even communicating with our loved ones in times of need have all moved online, making internet access and digital skills more critical than ever. Furthering technology equity and access is an important way to create opportunity for historically underserved neighborhoods,” said Mayor Jenny A. Durkan. “These investments allow our communities to capitalize on technology and job training while making a more inclusive, just city.”

This year’s recipients include a program offering youth with disabilities and English-language learners  hands-on training in sound and multimedia technologies, a computer lab to serve low-income and homeless people, a career-training program in web design and coding for low-income women of color, and a digital literacy curriculum for indigenous artists. 

Technology Matching Fund grants are distributed annually as part of the city’s broader Digital Equity Initiative. Funded projects improve connectivity and provide devices and technology support to communities that might not have equitable access. The funded organizations, selected from a pool of 47 applicants, will reach more than 3,000 residents, including immigrants, refugees, homeless residents, seniors, youth, and people with disabilities.

“I have seen this program grow and evolve over the years and I’m looking forward to seeing what this particular group of awardees will accomplish over the next year,” said Seattle Council President Bruce Harrell and chair of the Governance, Equity & Technology Committee. “Improving digital equity has been a major commitment of mine and I am very pleased to see how this funding will address some of our city’s most pressing needs.”

The Technology Matching Fund awards up to $50,000 to non-profit organizations in Seattle for digital-equity projects. City dollars are matched at 50 percent with cash or in-kind contributions of labor, software, hardware, supplies and services. This year’s projects will provide a projected $302,000 in matching resources. 

“We want to do our part to level the technology learning field and give all Seattle residents the educational opportunities afforded to them despite access or income level,” said Seattle’s Chief Technology Officer Saad Bashir. “Our goal is to continue to narrow the digital divide.”

The 2019 Technology Matching Fund recipients:

  • Atlantic Street Center
  • Computing For All
  • Dress for Success Seattle
  • Full Life Care
  • Indigenouz PlaceMakerz
  • Jack Straw Foundation
  • Kin On Health Care Center
  • Multimedia Resources and Training Institute
  • Real Change Homeless Empowerment Project
  • Seattle Neighborhood Group
  • South Park Information and Resource Center 

The Technology Matching Fund was created in 1997 and has since awarded more than $5 million to organizations, funding more than 300 community technology projects. The grants are funded through the city’s broadband franchise agreements.

To learn more about the City of Seattle’s commitment to Digital Equity and the Technology Matching Fund, visit http://www.seattle.gov/tech/initiatives/digital-equity/technology-matching-fund.

Technology Matching Fund Workshops: What You Missed

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The City of Seattle recently held three workshops to help understand how to apply for the Technology Matching Fund Grant program. Missed one of the workshops? No problem! Here’s some information designed to get you up-to-speed on the application process.

So, what is the Technology Matching Fund?

Technology Matching Fund (TMF) grants up to $50,000 will be awarded to organizations with projects that support digital equity. These public funds have accrued from fees cable companies are required to pay the City of Seattle. Winning projects must be matched by volunteer hours or cash. Applicants must be working towards fulfilling the top goals of the program including:

  • Providing devices and technical support. This could include anything from smart phones to laptops. For example, many computer labs have been financially supported by TMF grants, but all device-driven projects are encouraged to apply.
  • Connectivity. Having citywide access to the internet is a major factor in improving digital equity.
  • Digital Skills Training. Knowledge is power in the world of technology. Projects that work to improve computer literacy by offering training and instruction are qualities considered favorable in the application process.

Cool! Is my group eligible?

To qualify for a TMF grant, groups must have the following requirements:

  • Be Seattle based
  • Be a non-profit or community group
  • Have a project that can be completed within one year
  • Have the ability to leverage existing relationships, resources, and expertise.

Frequently Asked Questions from the Workshops

My organization is not a 501 (c) 3. Can we still apply?

Yes, you can apply without a 501 (C) 3 status, but you will need to secure a fiscal sponsor by the time of contracting, which is usually in September or October.

We are working with a Fiscal Sponsor on our project. What is the going rate for those services?

Fiscal sponsors typically charge 3%-15%, to fiscally manage a project. You can include this as an expense on your project. If your Fiscal Sponsor waives their fee, you can count the value of the services as match.

My organization received a Technology Matching Fund grant last year. Can I apply again this year?

Yes, you may apply each year for a new project or an expansion of an existing project. We will not fund ongoing operations for an organization.

My project will benefit Seattle residents, but my organization is not located in the City of Seattle. Can we apply?

No, an organization must be located in the City of Seattle to receive funds. You may be a partner in the project, but you cannot receive the funds directly.

My organization is a school. Can we apply for funding?

Yes, with a few limitations. The project must be for an after-school program or it should clearly involve community members besides the students. The application has to come from a PTSA or other non-profit organization that you partner with. 

We currently have a computer lab. Can we use the value of the computers as match?

No, you cannot count existing equipment currently used by your organization as a match. You can, however, count any new contributions that will be used specifically for the project as a match.

We received a Neighborhood Matching Fund grant? Can we use this as match?

No, you cannot match City funds with other City funds. You can list it as “sources not counted as match” in your budget. 

How are projects selected for funding?  

An external review panel rates your proposal using the following criteria:

  • Meets program goals (20 points)
  • Budget (20 points)
  • Project Clarity (20 points)
  • Community Partnerships (15 points)
  • Community Benefit (15 points)
  • Evaluation (10 points)

We need to upgrade our staff computers. Can we include this in our budget?
No, the program funds equipment that will help to achieve client outcomes, not to upgrade internal operational capacity.

We are developing an online application that will benefit our clients. Can we apply for development costs to support this?
No, unless the project includes digital skills training and/or technology access for clients to use the application.

Technology Matching Fund grants 2019 timeline:

  • TMF Outreach and education: January-March
  • Application deadline: Tuesday, March 26, 5 p.m.
  • Award notification: Mid-May
  • City Council Approval: July-August
  • Contracting: September-October
  • Project Implementation: Fall 2019-November 2020

Ready to apply? Visit http://www.seattle.gov/tech/initiatives/digital-equity/technology-matching-fund to apply and learn more about the program and past winners!

Have questions? Please feel free to reach out to one of the Community Technology team members:

Delia Burke
Vicky Yuki
David Keyes
Chance Hunt











South Park Information and Resources Center Celebrates Successful First Year of Operation

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In 2018, its first year of operation, with just 20 laptops and one instructor, the South Park Information and Resources Center enrolled 85 people, predominantly Latino, who were looking to sharpen their digital expertise. Funding from the Center came from a Technology Matching Fund grant that was awarded to help close the digital divide and provide more opportunities to improve computer skills in underrepresented communities.

“I was really surprised how many people wanted to learn about computers,” said Education Program Coordinator Gladis Clemente.

Enrollees ranged in age, skill, and need, but all were hoping for one outcome from taking the class; to learn new computer skills that will help improve their lives.

They started with the basics of how to turn on the laptops, how to type, how to manage simple navigation, and how to conduct a search. When students gained more confidence, instructors moved on to tougher challenges and customized the class to accommodate everyone’s expected curriculum.

“At the beginning of the class, we asked everyone what they wanted to know,” said Clemente. “And that is how we determined what we would cover for each session.”

The success stories from what the students learned in the class are diverse and encouraging:

  • One student got a promotion at work because he was able to learn Microsoft Office.
  • Several enrollees were able to complete online applications for childcare, employment, and affordable housing.
  • One person expanded his construction business by learning to promote it on social media.
  • Many connected with family and friends who they don’t see every day.
  • Several parents opened email accounts to connect with their child’s teacher and learn more about grades, homework assignments, and volunteer opportunities.

“Those parents told me they now know what subjects their kids excel in and need more help with,” said Clemente. ‘It opened up a new avenue to connect with their children.”

The South Park Information and Resource Center  believes they have far exceeded their goal of making attendees feel more valuable and creating opportunities for improvement. They’ve been pleased with the response from the community and the success rate of their class attendees. They hope to expand the lab and open more spots for popular classes in the future.  To learn more about the South Park Information and Resource Center and the courses and events they offer, visit, www.southparkinfocenter.org.

To learn more about the Technology Matching Fund program, including more on past winners and how to apply, visit www.seattle.gov/tech.

 

 











The City of Seattle Awards $400,000 to Help Improve Digital Equity

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Photo courtesy YouthCare, a 2018 recipient

 The Technology Matching Fund grants will be offered for the 21st year in a row to organizations in Seattle working on improving lives through technology literacy

The Seattle City Council unanimously approved $400,000 in Technology Matching Funds be awarded to 12 local organizations. These grants are given out annually to uphold the commitment by the City of Seattle as outlined in the Digital Equity Initiative. The goal of the initiative is to improve connectivity, digital skills training, and provide devices, and technology support to communities that might not have equitable access.

“Furthering technology equity and access is an important way to create opportunity for historically underserved neighborhoods,” said Mayor Jenny A. Durkan. “These investments allow our communities to capitalize on technology and job training while making a more inclusive city.”

This year, projects receiving funds will support a broad range of community-driven, collaborative solutions to achieve digital equity in Seattle. They will reach over 8,300 residents, including immigrants, refugees, seniors, youth, and people with disabilities.

“It’s a pleasure to be part of this process each year as we build this relationship with organizations that are making a difference in making technology more available to everyone,” said Seattle City Council President Bruce Harrell. “We inch closer to digital equity each year when we allocate this funding. I’m especially pleased to see this funding package emphasizes programs that work with adults and youths experiencing homelessness.”

One recipient is YouthCare which will use their award of $49,940 to help young people experiencing homelessness with their employment and education goals.

“YouthCare is excited for this opportunity to use technology to help young people experiencing homelessness achieve their employment and education goals,” said Development and Communications Manager Jody Waits. “Lack of access to technology can be a significant barrier that homeless young people must navigate, and overcome, in their path to stability. This grant will allow YouthCare to bridge the digital equity gap so that homeless young people can have the tools and skills to get off the streets and find lasting career opportunities.”

City funding for the awards is matched by the community through additional cash, donations of hardware, software, supplies and labor. A one-half to one match is required of each organization receiving funding; however, the community contribution is often greater than the City’s support. This year’s projects are projected to provide more than $300,000 in community matching resources.

“It’s a pleasure to award these grants that help build vital skills like job hunting, helping kids with homework, and accessing government services,” said Tracye Cantrell, Acting Director of Seattle Information Technology. “Through increased outreach to the community, we saw a greater number of submissions this year from a diverse pool of applicants, which is exciting.”

Literacy Source received $32, 379 will expand their digital literacy classes to serve more adults with limited English proficiency.
“We’re thrilled to receive this grant to continue our work improving the literacy skills of the community we serve,” said Literacy Source Executive Director Lynn Livesley. “Developing these skills is critical to the personal growth of an individual and to the community’s overall economic outlook.”

The 2018 Technology Matching Fund award recipients and their projects:

  • Community Passageways: Technology Equity for Young Adults of Color
  • East African Community Services: 2018 Technology Matching Fund
  • Garinagu HounGua: Garifuna Digital Literacy Workshop Series
  • Helping Link: Mobile Computer and iPad Literacy Lab
  • Literacy Source: Open Doors – Increasing Basic Digital Literacy
  • Millionair Club Charity: Computer Lab Expansion/Update
  • PROVAIL: Adaptive Technology for Children with Disabilities
  • Seattle Neighborhood Group: Building Our Bridge: Crossing the Digital Divide
  • Somali Family Safety Task Force: 2018 Digital Literacy in West Seattle
  • South East Effective Development: Technology Builds Community
  • United Indians of All Tribes Foundation: Broadband and Public Computer/Internet Access
  • YouthCare: Employment Technology Supports for Homeless Youth (pictured above)

Photo courtesy YouthCare, a 2018 recipient

 

To learn more about the City of Seattle’s commitment to Digital Equity and the Technology Matching Fund, visit http://www.seattle.gov/tech/initiatives/digital-equity/technology-matching-fund.











Seattle Information Technology recognized at NATOA Awards in Seattle

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Pictured from left to right: Brian Roberts, Jose Vasquez, Delia Burke, Jim Loter, Chance Hunt, Vicky Yuki, Derrick Hall, David Keyes, Chris Alejana, Gabriel Garcia

Big honors were given out to Seattle IT at this year’s annual conference of the National Association of Telecommunications Officers and Advisors (NATOA) which took place in Seattle in September. The Digital Engagement Team was honored with two awards. Seattle IT’s Strategic Plan for Facilitating Equitable Access to Wireless Broadband was awarded the 2017 Community Broadband Strategic Plan of the Year. The Technology Matching Fund was awarded the 2017 Community Broadband Digital Equity Project of the Year.

Seattle Channel was named among the best municipal television stations in the nation when it received the prestigious Excellence in Government Programming along with eight other programming awards, including five first-place wins for programming.

Also recognized at the NATOA conference was Tony Perez, director of Seattle’s Office of Cable Communications. Perez, immediate past president and longtime member of NATOA’s Board of Directors, received NATOA’s 2017 Member of the Year award for his contributions to the field, including his leadership, policy development and strategic advice to ensure that communities benefit from the transformational nature of broadband technology.

NATOA is a national association representing the needs and interests of local governments in the areas of communications, broadband and technology. NATOA’s annual government programming awards honor excellence in broadcast, cable, multimedia and electronic programming produced by local government agencies. This year, NATOA received more than 900 entries submitted in 65 categories by local governments across the country.











Expanded wi-fi now available at 26 Seattle Community Centers

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Twifi posterhe City of Seattle has completed upgrading public wi-fi equipment at 26 Seattle Parks and Recreation Community Centers, and it’s already helping thousands of users. The increased access points were installed as part of the City’s Digital Equity Action Plan with support from Google. The City has seen wi-fi usage more than double in the past year with this addition of more and higher quality access points. Over 16,000 devices (16,166) connected in November, up from 7441 in November, 2015. The public wi-fi spots are especially valuable for low-income families who have no internet at home or are on limited data plans, and the homeless, who rely on wi-fi as a lifeline to look for work, complete homework, access health information, or stay in touch with family.

The community center upgrade project also enhanced capacity for digital literacy programming by replacing 49 computers in Community Center technology labs that provide public access and training at Delridge, Rainier, Rainier Beach, South Park and Yesler.

These improvements help ensure digital equity and opportunity in lower income neighborhoods. The robust upgrade expanded coverage so that users can connect in lobbies as well as in meeting and activity rooms at the community centers. The wi-fi expansion has been a classic case of If you build it, they will come. User rates have skyrocketed at several of the sites.  Danisha, a parent at Rainier Beach Community Center reports: “Not only do I get to watch my kids play basketball at the gym, I can now get online for social networking and check my work email.”

“We’ve seen an increase in the number of participants that come into the center just to use the wi-fi which, in turn, leads to conversations about what’s offered at the Jefferson Community Center,” said Doreen Deaver, Recreation Coordinator at the Jefferson Community Center.  “Overall, it has been very good for interest in our programs.”

Installation of the expanded service was led by Seattle Information Technology, the Associated Recreation Council, and Seattle Parks and Recreation. The system is using Cisco Meraki devices, with internet service currently provided in most sites by Comcast and by Wave Broadband in their service area. The expanded wi-fi provides another opportunity for users to connect to Seattle.gov, use the wi-fi for civic participation, or get online to sign up for programs at the Community Centers.  For those without devices, the community centers also offer public internet kiosk computers.











2014 Department of Information Technology Report

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2014 was a year of accomplishment and transition for the Seattle Department of Information Technology.

The Annual Report also shows what DoIt has learned about internet access and use in Seattle

The Annual Report also shows what DoIt has learned about internet access and use in Seattle

Seattle Channel took home many Emmy Awards. DoIT laid the groundwork for Seattle’s national leadership on our municipal Privacy Principles and Toolkits. We also transferred just over 55% of the City’s 102,000 Web pages into our Content Management System (CMS) and ramped up the migration to the cloud in Office 365.

You can read about these accomplishments and more in the City of Seattle Department of Information Technology 2014 Annual Report.

The projects, metrics and analytics that were either started or completed in 2014 you can find them: our digital cities survey, the technology access and adoption report, infrastructure enhancements, WMBE purchasing, uptime statistics and much more.

2014 was a year where DoIT moved forward with major projects that will take years for completion, while, at the same time, accomplishing some very distinguished goals within the calendar year. The City of Seattle Department of Information Technology 2014 Annual Report  is an user-friendly accounting of DoIt’s accomplishments, metrics and outlook for the future.











Report highlights how Seattleites use technology

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SEATTLE 5/23 – At a launch event last night, the City of Seattle released new findings on technology access, adoption and interaction by Seattle residents. These findings are based on feedback from 2,600 residents via online and phone surveys and in-person focus groups in multiple languages about their use, concerns, and barriers to using the Internet, social media, cable TV and online government services.

“This data shows that we’re making great strides in technology, but a digital gap still exists between our neighbors,” said Mayor Ed Murray. “We’re already using the data in this report to influence how the City of Seattle interacts with our neighbors and to better target our outreach and engagement strategies.”

Every four years the City of Seattle conducts community research to find out how Seattle residents are using technology.The technology adoption study findings were detailed at the interactive launch event, and are available online at www.seattle.gov/tech/indicators. The summary of findings and recommendations are available in multiple languages.

“The continued rise of smart phone and tablet use provides outstanding opportunities for government to reach more residents,” said Councilmember Bruce Harrell, chair of the Council’s Public Safety, Civil Rights and Technology Committee. “The information from the focus groups will help us improve services and how we reach all communities. We will take action on improving access to web services by making them available in multiple languages.”

Since 2000, the City’s Community Technology Program has been collecting extensive and statistically valid data on residential use of cable TV, broadband adoption and uses (including health, work, education, finance and civic engagement), barriers to broadband adoption, use of online city services, and customer service needs. The measures used were based on goals for a technology-healthy city developed in collaboration with the City’s volunteer Technology Advisory Board.

Nine focus groups were also conducted to help understand the needs of communities who are often under-represented in the online and phone surveys or may be technologically-underserved.

Findings of the report include:

  • The report finds that 85 percent of Seattle residents have Internet at home and that more residents now own laptops than desktop computers.
  • Since 2009, Seattle has seen mobile phone ownership grow by 11 percent (80 to 89 percent), and has seen a 66 percent growth in the number of residents with smart phones (35 to 58 percent).
  • Broadband and cable TV prices continue to be of concern, but increasing broadband speed is important to those surveyed, with high interest in using higher bandwidth applications.
  • Cable subscribership has dropped 13 percent in the past four years as options for viewing video over the internet have grown.
  • Lower income residents have lower-speed broadband service, though a broad cross section of Seattle residents are interested in using higher speed internet services for activities like medical appointments or taking classes.
  • The study funds that there is still a significant gap in access to internet and the skills to use it, though the digital equity gap is more focused in skills and uses of the internet than on basic access.
  • Email was noted as the preferred way for residents to give their opinion to a community group or the City.
  • Education and age are the most significant factors differentiating technology access and adoption, but the data also shows important differences based on the income, ethnicity, and abilities of those surveyed.
  • The research also found that those with less education tend to make less use of the internet than users with more education.

For more information, visit www.seattle.gov/tech/indicators or contact communitytechnology@seattle.gov or 206-386-9759.