In this blog, the Service Design Team shares how we improved the mid-year review experience. Our goal was to make sure Beacon provides useful check-ins throughout the year, not just at annual review time. Understanding the Mid-Year Review Experience In an earlier blog, we shared how Seattle IT redesigned the… [ Keep reading ]
Seattle IT’s Service Design team welcomed 15 students from the University of Washington’s Human Centered Design and Engineering program on October 15 for a career “trek” with the City of Seattle. The visit gave students an overview of how teams in Seattle IT make services easier to use and more… [ Keep reading ]
In January 2025, the City of Seattle decentralized employee performance management. Seattle IT saw an opportunity to build an in-house solution that was cost-effective, optimized for our department’s business rhythm, and customized to support our departmental goals. The Service Design team was brought in to support the effort, seeking to strike a balance between functionality and simplicity.
Seattle IT is launching a new series highlighting some of the innovative projects shaping how our department delivers services across the city. Each installment will offer a behind-the-scenes look at various teams’ work, the challenges they’re tackling, and the solutions they’re building to improve experience for staff and the communities… [ Keep reading ]
Behind the Scenes: How the Service Design Team Crafted a Hit Conference Session The Service Design team recently took the stage at the Seattle IT Learning Conference, and the response was incredible. Our session, “Empathy by Design: Crafting Human-Centered AI Experiences,” was a standout success. It led to an encore… [ Keep reading ]
