Scammers are taking the Better Business Bureau’s name in vain, in yet anther version of the phishing scam, according to the agency’s Pacific Northwest office.
The scammers are sending out fake complaint notices to businesses that purport to be from the BBB. The e-mails use the return address of firstname.lastname@example.org and the subject line refers to a “BBB Complaint Case” followed by a nine-digit number.
The e-mails claim that the company receiving the “notice” has not responded to a complaint, the real BBB says. The e-mails ask companies to “click and download” the complaint. If someone at the company does this, their computer is infected with a virus, according to the BBB. “We believe this virus hacked into each computer, stealing personal information like passwords, access to personal e-mail accounts, etc.,” said the vice president of marketing for the regional BBB. The BBB for Oregon, western Washington and Alaska says that these notices have been sent to both businesses that are accredited by the BBB and those that are not.
We have seen similar scams from the IRS, DHS, etc. It is very unlikely that any of these organizations would ever contact someone via email. You should NEVER click on a link or open an attachment unless you are absolutely sure it is legitimate.