Introduction Have you ever tried to pay your utility bill or find a permit by browsing the City website? It may not be intuitive if you don’t know our organizational structure and now you don’t have to. Looking back to late 2019 and early 2020, our web analytics showed global navigation was being… [ Keep reading ]
At the center of Seattle.gov’s online news feed is its dozens of City department blogs featuring updates from parks, police, public utilities and more. In this post, Beverly Slabosky, user experience program lead, outlines the collaborative design-thinking approach a team of city employees applied to update Citywide blog templates. Two… [ Keep reading ]
In July, Seattle IT’s Digital Services Usability and Design team partnered with Civic User Testing (CUT) to facilitate usability testing on the Seattle.gov web site. (Learn about the CUT group and volunteer with them at http://openseattle.org/cutgroup/#about). The intended goal of the project was to understand if people were able to successfully navigate… [ Keep reading ]
