The Seattle Public Library has released a dataset to the City’s open data portal called Checkouts by Title. The dataset includes a count of checkouts by month of both physical and digital items, and spans from 2005 to the present. Check out more information that the Library has posted over at the Shelf Talk blog, including their analysis of physical vs ebook checkouts of a certain popular title.
David Doyle has been hired as the Open Data Program Manager for the City of Seattle. David will work alongside the current manager, Bruce Blood, who will be retiring in January. He will primarily focus on continuing the implementation of the Open Data policy signed by Mayor Ed Murray on February 1, 2016. This work involves coordinating efforts across all city departments to accelerate the publishing of high value datasets into http://data.seattle.gov. He’ll also partner closely with the City’s Community Technology Advocate, Candace Faber, on initiatives that strengthen Open Data’s role as a key pillar in the City’s Civic Engagement strategy, as well as participating in various efforts to represent and promote the City of Seattle as a leading Smart City in the US.
Prior to joining the City of Seattle, David worked at Microsoft for over 18 years within the Windows localization and internationalization teams. Most recently he ran a Data Insights team that focused on Windows 10 worldwide customer data, analyzing data from hundreds of millions of customers to provide insights into customer usage patterns outside of the US and ensuring that key customer feedback from those markets was prioritized and addressed. Prior to that role, he managed test teams that focused on assuring the localization quality of several major releases of the Windows operating system in over 100 languages, culminating with the Windows 10 initial release in July 2015.
David’s passion for Open Data resulted in him completing a policy analysis of the impacts of an Open Data Law for Washington State for his Capstone research project when earning a Master of Arts in Policy Studies from University of Washington-Bothell, in 2015. He is an active member of the eGov Committee, a sub-committee of Seattle’s Community Technology Advisory Board (CTAB), which advises and supports the City on technology initiatives. David also holds an Master of Science in Technology Management from University College Dublin, Ireland, and a Bachelor of Science in Applied Sciences (Computer Science & Physics) from the Dublin Institute of Technology, Ireland.
If your household is affected by a widespread cable outage, you have some recourse under the City of Seattle’s cable franchise agreements and the Cable Customer Bill of Rights. Please note that the City’s franchising authority extends to cable television service only and does not include Internet service.
First, make sure that you report your outage by calling your provider:
- Comcast: 1-800-COMCAST (266-2278)
- Wave: 1-866-928-3123
- CenturyLink: 1-800-244-1111
The Cable Customer Bill of Rights (Seattle Municipal Code Chapter 21.60) specifically allows for customers who report outages to receive credit. Under Section C.3:
b. In the event of a system outage (an outage is a service interruption that involves a loss or substantial impairment in reception on all channels for a period of one hour or more) resulting from grantee equipment failure affecting five or more customers, the grantee shall initiate repairs within two hours after the third customer calls to report the outage.
c. All customers who call the grantee to report an outage shall receive credit for the entire day on which the outage occurred and for each additional day the outage continues.
The Cable Customer Bill of Rights also establishes levels and quality of service to ensure customer satisfaction. Specifically when it comes to courtesy, accessibility, responsiveness, services for customers with disabilities, customer information, customer privacy, safety, satisfaction guarantees, complaint procedures and credits to customers, the City of Seattle can advocate on your behalf. Please visit the Office of Cable Communications web site for more information, including how to contact us.